Returns Policy

We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, you may request a return subject to the conditions outlined below.

Return Eligibility

To be eligible for a return:

  • Items must be unused and in their original condition
  • Products must be returned in original packaging
  • Return requests must be made within 14 days of delivery
  • Proof of purchase or order confirmation is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are non-returnable unless faulty or damaged:

  • Custom-made or special-order products
  • Opened hygiene or cleaning products
  • Used or damaged items caused after delivery
  • Clearance or final sale items

Damaged or Faulty Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number
  • Description of the issue
  • Clear photos of the damaged item(s)

We will review the issue and arrange a replacement, refund, or suitable resolution where applicable.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Please note:

  • Original shipping charges are non-refundable unless the return is due to our error
  • Processing times may vary depending on your payment provider

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received was faulty
  • The wrong product was supplied
  • The product was damaged during delivery

We recommend using a tracked delivery service when returning products.

Order Cancellations

Orders may only be cancelled before dispatch. Once an order has been shipped, the standard returns procedure will apply.

Custom or made-to-order products may not be cancelled once production has started.

Contact Us

If you have any questions regarding returns, refunds, or damaged products, please contact our customer support team.

We are committed to providing a professional and efficient resolution process for all customers.

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